Terms of service

Terms of Service

Welcome to UrbanFlex. These Terms of Service govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to be bound by these Terms.

UrbanFlex is a modern apparel brand focused on delivering premium, minimal streetwear designed for everyday comfort and style.

Business Information

This website is operated by UrbanFlex Store, based in Noida, Uttar Pradesh, India. Throughout the site, the terms “we”, “us”, and “our” refer to UrbanFlex.

Eligibility

By using our website, you confirm that you are at least 18 years old or are accessing the website under the supervision of a parent or legal guardian.

Products & Representation

We strive to display our products as accurately as possible. However, slight variations in color or appearance may occur due to screen settings and lighting conditions.

All product descriptions, pricing, and availability are subject to change without prior notice.

Orders & Acceptance

Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.

An order is confirmed only after successful payment and confirmation from our end. We may cancel or limit quantities in cases of suspected fraud, errors, or misuse.

All purchases are intended for personal use only and not for resale.

Payments

We accept multiple payment methods, including UPI, debit/credit cards, and other supported payment options.

All orders must be prepaid. Cash on Delivery (COD) is currently not available.

You agree to provide accurate and complete billing and payment information for all transactions.

Shipping & Delivery

Orders are processed continuously, and delivery is typically completed within 6–7 business days from dispatch.

Delivery timelines, serviceability, and other shipping-related terms are detailed in our Shipping Policy, which should be read alongside these Terms.

While we work with reliable logistics partners, delays may occur due to factors beyond our control. We will assist customers in resolving issues related to lost or delayed shipments.

Cancellations

Orders can only be cancelled before they are dispatched. Once an order has been shipped, cancellations are not possible.

Returns & Exchanges

At this time, we do not offer returns or exchanges.

Customers are advised to review product details carefully before placing an order.

Intellectual Property

All content on this website, including logos, designs, text, images, and graphics, is the property of UrbanFlex and is protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

Prohibited Use

You agree not to use our website for any unlawful or unauthorized purpose, including but not limited to fraud, misuse of services, or violation of applicable laws.

We reserve the right to suspend or terminate access if such activity is detected.

Limitation of Liability

UrbanFlex shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

We do not guarantee uninterrupted or error-free access to our services.

Indemnification

You agree to indemnify and hold UrbanFlex harmless from any claims, damages, or expenses arising from your misuse of our website or violation of these Terms.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Noida, Uttar Pradesh.