Shipping policy

Shipping Policy

At UrbanFlex, we are committed to delivering your orders in a timely and reliable manner while ensuring a smooth customer experience.

Order Processing

Orders are processed 24/7. Dispatch timelines may vary based on order volume and operational factors. Once your order is dispatched, you will receive a confirmation via email or SMS.

Shipping & Delivery Timeline

All orders are typically delivered within 6–7 business days from the date of dispatch. Business days exclude Sundays and public holidays.

Delivery timelines may vary slightly depending on your location, courier serviceability, and external factors beyond our control.

Shipping Charges

We offer free shipping on all prepaid orders. Cash on Delivery (COD) is not available.

Serviceable Locations

Delivery is subject to the serviceability of your provided shipping address. In case your location is not serviceable, our team will contact you for further assistance.

Order Tracking

Once your order is dispatched, a tracking link will be shared via email or SMS. This allows you to monitor your shipment in real time.

Delays

While we strive to meet the stated delivery timelines, delays may occasionally occur due to high order volumes, weather conditions, or courier-related issues. UrbanFlex is not liable for delays caused by third-party logistics partners.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping details. In cases of incorrect address, multiple failed delivery attempts, or recipient unavailability, additional charges may apply for re-shipping.