Refund policy

Return & Refund Policy

At UrbanFlex, we maintain strict quality standards to ensure every product reaches you in excellent condition. Returns and refunds are only accepted under the specific conditions outlined below.

Eligibility for Returns

We accept returns only if:

The product delivered is incorrect (different from what was ordered), or
The product is defective or damaged at the time of delivery

Returns will not be accepted for any other reasons, including but not limited to size issues, change of preference, or minor variations in color or appearance.

Return Request Timeline

Customers must raise a return request within 48 hours of delivery. Requests made after this period will not be accepted.

Proof Requirement

To process a return request, customers must provide clear photos or videos showing the issue (defect or incorrect product). Requests without valid proof may be rejected.

Product Condition

To be eligible for a return:

The product must be unused, unworn, and unwashed
All original tags and packaging must be intact

Any product that does not meet these conditions will not be accepted.

Return Approval & Pickup

Once your request is reviewed and approved, we will arrange a reverse pickup
In cases where reverse pickup is unavailable, customers may be required to self-ship the product